Bus Pass Mexico, TERMS AND CONDITIONS
Purchase of the Bus Pass Mexico Bus Pass
Upon purchase of the Bus Pass Mexico Bus Pass, or any related adventure, activity or tour you are bound to the following terms and conditions:
Travel agent voucher numbers must be given to Bus Pass Mexico before the holder is able to get on the Bus Pass Mexico service. This can be either via email to buspass@buspassmexico.com or with Skype at buspassmexico.
The first day of travel must be within 12 months of either agency voucher OR Bus Pass Mexico Confirmation number issue, whichever is the earliest date. Upon notification of the agency voucher to Bus Pass Mexico, stating the first Date of Travel, the pass will then be valid (from the stated first Date of Travel) to 6 months after. For passes to Costa Rica, the duration is different, see below in Validity of Pass.
Bus Pass Mexico bus passes, are issued for the specific route, and have no time limit, enabling the client to travel through the route, based upon availability.
(a) Sector Travel reservations are required and should be made in advance to assure your seat on desired date of travel. Confirmation of these dates is required at least 2 days before departure and the traveler/costumer must specify in the Hostel to Hostel Routes in what accommodation he/she would like to be picked up or comply to show up at any of the pickup points.
(b) Changes to reserved travel dates must be made at least 24 hours to departure by contacting our reservations department either through:
- buspass@buspassmexico.com
- Skype at buspassmexico.
There will be no discounts or money refunded for missed or unused services, this includes voluntary or involuntary termination, i.e. sickness, death of a family member, etc.
Cancellation Policy applies when:
(a) The confirmation number is issued.
(b) Confirmation numbers which have passed the 12 month expiry (as per condition #1 of these Terms and Conditions) and against which, the first Date of Travel has not taken place.
Any cancellation by a Client must be made in writing and acknowledged by Bus Pass Mexico. The date on which the letter is received by Bus Pass Mexico or its Agents will determine the cancellation charge applicable.
(a) Cancellation for Bus Pass Mexico
The cancellation charges are expressed hereafter as a percentage of the total tour price, excluding insurance.
A. Cancellation more than 60 days before departure: No cancellation fees
B. Cancellation 59-30 days before departure: 50% of tour price.
C. Cancellation less than 29 days before departure: 100% of bus pass price.
Should a passenger fail to show for a booked and confirmed sector departure from any point the passenger’s pass will stay on hold, and will loose that specific sector. The cost for a no show will be the price of that specific sector and it will be the penalty to re-validate the pass or you can do the sector on your own and continue the pass on the next sector.
Bus Pass Mexico is not a common carrier and reserves the right to refuse to agree to carry any passenger, luggage or goods without giving any reason.
Bus Pass Mexico may alter its timetable(s), inclusive of those impacted by other Operators’ products and relating to all services provided for in this ticket without notice. The Client appreciates and acknowledges that the nature of this type of travel requires considerable flexibility and should allow for alternatives. The itinerary provided for each trip is merely representative of the types of activities contemplated, and Bus Pass Mexico is under no contractual obligation to strictly follow it. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, high season, climate and other unpredictable or unforeseeable circumstances.
Changes made by Bus Pass Mexico reserves the right to change any of the facilities, services or prices described in the brochure before a booking is made. If such a change is made, the Client will be told at the time of booking or when the change occurs. While Bus Pass Mexico will endeavour to operate all trips as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by Bus Pass Mexico. If Bus Pass Mexico makes a major change Bus Pass Mexico will inform the Client as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. If the major change is due to force majeure or unforeseen circumstances no compensation is payable. When a major change is made Bus Pass Mexico may choose between accepting the change, obtaining a full refund of all the money paid or accepting any alternative trip offered by Bus Pass Mexico.
Bus Pass Mexico shall not be liable for any loss (financial or otherwise), or damage incurred, arising out of or consequential to (directly or indirectly), an abandonment of/delay to, departure or delay during any trip howsoever caused. Bus Pass Mexico will not be liable for the sickness of or any other injury to any passenger or for the loss of or damage to any personal effects, luggage or other goods, whether caused by Bus Pass Mexico’s negligence or otherwise, and the purchaser of this ticket and passenger jointly and severally agree to indemnify Bus Pass Mexico against any liability to any person on whose behalf such travel was booked or such pass was purchased.
Bus Pass Mexico does not allow customers to carry any type of illegal drug in the bus. If the federal police stops the bus and finds illegal drugs in a passenger’s bag or on him/her,Bus Pass Mexico will not be liable for that cause, and the customer will be liable and assume full responsibility for carrying illegal drugs.
(a) The Client must be in possession of a valid passport required for entry, departure and travel through each destination point along the itinerary of the tour, (your passport must be valid 6 months past your return date), all visas, permits and certificates including vaccination certificates, insurance policies are required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents and permits, and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by Bus Pass Mexico regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client, and Bus Pass Mexico is not responsible for any errors or omissions as to the information provided.
(b) To expedite the issuing of Bus Pass Mexico travel documents please note that all tour related travel documents such as vouchers, itineraries and invoices will be sent via email or will be available on our website once full payment has been received by Bus Pass Mexico. Bus Pass Mexico reserves the right to impose a fee for those Clients who wish to receive paper documents.
It is recommended by Bus Pass Mexico that all Clients mandatory obtain travel insurance with a minimum coverage of US$75,000 while travelling with Bus Pass Mexico . When the Client has obtained travel insurance through Bus Pass Mexico, the Client acknowledges that he/she is satisfied with the levels of insurance arranged by Bus Pass Mexico.
If a Client has a complaint against Bus Pass Mexico the Client must first inform the driver or company representative whilst on the tour in order that the driver/representative can attempt to rectify the matter. If satisfaction is still not reached through these means then any further complaint must be put in writing to Bamba Experience within 30 days of the end of the trip. Bus Pass Mexico will not accept any liability for claims received after this period.
Client acknowledges that she/he will be visiting places where the political, cultural and geographical attributes present certain risks, dangers and physical challenges greater than those present in our daily lives. By booking travel with Bus Pass Mexico, Client acknowledges that he/she has considered the potential risks, dangers and challenges, and expressly assumes the risks attendant to such travel conditions. Client is solely responsible for acquainting him/herself with the customs, weather conditions, physical challenges and laws in effect at each stop along the itinerary, and is encouraged to locate or make contact prior to embarkation with his/her local embassy or consulate in each destination.
In the event of any increase(s) in Bus Pass Mexico standard charges, as identified in this promotional material and which therefore replaces the charge accepted by the customer, as described in this promotional material, the purchaser of the pass shall be liable for the additional charges.
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.
Passengers under the age of 16 years must be accompanied by their parents, legal guardians or adult chaperone.
These Terms and Conditions shall inure to the benefit of and be binding upon Bus Pass Mexico and the Client and their respective heirs, legal personal representatives, successors and assigns.
Although Bus Pass Mexico has made a concerted attempt to verify the accuracy of statements made herein and Bus Pass Mexico cannot be held responsible for any error, omission or unintentional misrepresentation that may appear in this brochure and on the website.
Bus Pass Mexico will provide your personal information, as well as any personal information you provide in relation to the persons whose travel arrangements have been requested by you, to suppliers and carriers to enable the operation of the services requested by you. We do our utmost to protect your personal information.
In this agreement the term Bus Pass Mexico includes Bus Pass Mexico, its servants, agents and subcontractors.
The objective of travelling with Bus Pass Mexico is to try with our best effort to bring you into peace of mind and enable you to learn about yourself and the world around you; through our impeccable services and service quality.
All services herein are organized by Bus Pass Mexico. Notice is hereby given that all arrangements made on behalf of customers are made by organizers on the sole condition that the organizers shall not be held responsible for any injury, death, accident, delay, loss, damage or irregularity which may be occasioned through acts of any company and/or persons engaged in carrying out the arrangements. Bus Pass Mexico acts as an agent for transport companies, hotels and other contractors and shall not be held liable for any injury, damage, loss, delay, or irregularity that may occur, including, but not limited to, any defect in a vehicle or any other form of conveying a traveller, natural disasters/catastrophes, detention, negligence of behalf of the supplier, delays or expenses arising from quarantine, strike, riots, theft, force majeure, civil disturbance, government restriction or regulation, accident by aircraft, boat, bicycle, motor vehicle or any other form of transport or in any hotel or guest house, pension, or other form of accommodation. The client acknowledges that the quality of the products organized by Bus Pass Mexico including transportation, accommodations and all other services related to the adventure which are organized by Bus Pass Mexico, are not within the control of Bus Pass Mexico and that in any event the quality of such products may be compromised by local conditions.
Accordingly, the client hereby releases Bus Pass Mexico from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to the quality of such products. The information contained in this brochure is correct to the best of Bus Pass Mexico's knowledge and Bus Pass Mexico accepts no liability for any innocent inaccuracies contained herein. Bus Pass Mexico reserves the right to alter any itinerary in progress or service at any time without penalty to Bus Pass Mexico. Any additional expense or cancellation shall be borne by the customer. The organizer reserves the right to withdraw or refuse any service to any customer at the discretion of the organizer. Payment of deposit is taken as acknowledgement and agreement of the above items.
